Writing & Publications

Beeck Center for Social Impact + Innovation at Georgetown University

• Blog | Delivering Benefits With Proven Innovations, February 2022


• Paper | Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net, February 2022


• Guide | Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access through Clear Communication About Safety Net Benefits, January 2022


• Blog | The Power of Peer Networking: How ARP Can Transform Government Tech and Service Delivery if We Help Leaders Invest Wisely, June 2021

American Public Human Services Association (APHSA) Policy & Practice Magazine

• Article | Equity and Access: Ways to Reduce Administrative Burden and Center the User, February 2022

Rosenfeld Media

• Blog | Rosenfeld Media Civic Design 2022 Themes & Insights, May 2022


• Blog | Rosenfeld Media Civic Design 2021 and Looking Ahead, February 2022

Sidewalk Talk

• Blog | Collab: A new digital tool for community participation, May 2019

NYC Mayor's Office for Economic Opportunity

• Blog | Dreams for Design and Digital in Government, April 2018


• Blog | How We’re Building Great Digital Products Inside Government, March 2018


• Guide | Civic Service Design Tools + Tactics, 2017

Design Reader for the University of Texas at Austin

• Article | Building a Design Culture Inside Government, September 2017